Terms and Conditions
Terms and Conditions of Use
The following are the terms and conditions (called "these Terms") for the supply of Goods by us. We may change these Terms from time to time without notice to you. Any changes will only apply to any orders received after the change. We intend to rely upon these Terms. To have these Terms changed, please make sure you ask for any changes to be put in writing before you place your order and under no circumstances will any variations to these Terms, be binding unless agreed by both of us in writing. It is important that you read and understand these Terms before ordering from us.
2. Ordering from us
The quantity, description and selling price for the Goods should be that which is set out in your order. All payments for Goods are to be made in pounds sterling. We are unable to accept payment for Goods via any other method other than PayPal. We will only sell to customers with addresses in the UK. Under no circumstances will we sell to any other country. Customers UK can pay by PayPal. We do not accept cash on delivery payment.
Once your payment has been confirmed to us by PayPal as being authorised, you will receive an email to your email address confirming this, confirming which Goods have been purchased by you and confirming the amount paid by you.
All Goods will be delivered to you within 14 days of you receiving this email. If your payment is not confirmed to us by PayPal then we will send you an email confirming this and confirming that the contract between us has been rescinded as a result.
Any prices quoted for the Goods on our website or in our marketing materials are excluding shipping charges. Any prices quoted by us in either our marketing materials or our website are exclusive of value added tax chargeable in the United Kingdom as The Trailer Box is not VAT registered. By ordering from us, you agree that we are authorised to charge you with the amount shown in our written confirmation of your order as well as any other sums provided for in these Terms.
Delivery of the Goods shall be effected by our delivering the Goods to you at the address supplied to us by you, or to an alternative address agreed between us in writing. We will only deliver to addresses in the UK. You must be available to accept personal delivery and sign acknowledgment of delivery where applicable. If the package appears damaged when it is delivered to you we advise you not to accept delivery.
We strongly recommend that, upon receipt, you inspect the Goods. In the unlikely event that we deliver the wrong Goods to you or the Goods are defective or damaged, please inform us as soon as reasonably possible. We will not be liable for delays beyond our reasonable control. If you delay a delivery, our responsibility for everything other than damage due to our negligence will end on the date we agree to deliver the Goods. If we are unable to provide you with the Goods you have ordered for reasons beyond our reasonable control, you will be contacted as soon as possible at which point you will be offered the choice of accepting substitute Goods (if available) or a complete refund of any sums that you have paid.
The Goods we deliver to you become your responsibility once they are delivered to you. We do not operate a collection service.
5. Data Protection and Privacy
By ordering from us, you agree to us using your personal details in order to supply the Goods to you (which may involve passing them on to relevant third parties such as delivery firms) and in order to send you further information about our products and services. We may share the data amongst our business partners for the purposes of our legitimate interests including statistical analysis, marketing of products and services and credit control. If you breach this agreement your personal data may be disclosed or passed to third parties to the extent necessary to assist recovery procedures. You consent to us and people to whom we pass your personal details to contact you by post, email, SMS and phone.
6. Returns Policy
The Goods must be returned to us within 14 days of delivery. Refunds (where applicable) will be credited to the PayPal account used for the original purchase after receipt of the returned Goods and satisfactory inspection by us. Please allow 30 days for the refund. If your product is not received by us in the same condition as it was sent to you, we will deduct a £5.00 handling charge. This charge covers all administration costs, inspection, and returning the product to a retail ready condition. Please be aware that if a product is returned due to a suspected fault, we will bench test the product for up to 7 days to ascertain this. This applies particularly where a fault may not be obvious. If we find no fault with the product, then we will return the product to you only on payment from you of a return shipping charge of £5.00.
Nothing in these Terms limits our liability to you in the event of death or personal injury from our negligence. We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents; ii) such loss or damage is not a reasonably foreseeable result of any such breach at the time we enter into our contract with you; iii) any increase in loss or damage results from breach by you of any of these Terms. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time we enter into our contract with you (such as loss of profits or loss of opportunity). If you are a consumer and are asking for goods to be delivered to an address in the UK, you have certain rights by law and these Terms do not affect those rights.
9. Cancellation under Distance Selling Regulations
If you are a consumer and are asking for goods to be delivered to an address in the UK, in addition to the benefit of our returns policy you also have certain cancellation rights under Distance Selling laws and clause 10 applies. Should you wish to cancel your contract then you may do so by sending us written notice before we have despatched your order or by sending us written notice no later than 7 working days after receiving the Goods. If you cancel your agreement before you have received the Goods but we have already processed the Goods for delivery you must not unpack the Goods when they are received by you. If you cancel your agreement after receipt of the Goods, once you have cancelled you must not use the Goods and you must keep them in their original packaging. You must take reasonable care of the Goods. If you cancel, you must return the Goods to us at your own risk and cost.
Once you have notified us of your cancellation then any sums paid by you will be reimbursed within 30 days (other than our costs if we have to recover the Goods from you). If you cancel under this paragraph and have not returned the Goods to us within 7 working days of cancellation or when requested, you must make the Goods available for collection by us at your cost. We can recover the costs of recovering the Goods from you if you do not return them to us. If your product is not received by us in the same condition as it was sent to you, we will deduct a £5.00 handling charge. This charge covers all administration costs, inspection, and returning the product to a retail ready condition.
In these Terms: "Goods" means the goods you order from us. "you" and "your" means the person, firm or legal entity who enters into a contract with us. "us", "our" and "we" means The Trailer Box.